Edcomm Banker’s Academy Updates Internal Customer Service Training Program
The Edcomm Group Banker’s Academy has recently updated its Internal Customer Service training program.
[USPRwire, Sat Oct 31 2009] The Edcomm Group Banker’s Academy has recently updated its Internal Customer Service training program with additional content and new interactive activities. Serving Your Internal Customer 201 has been revised as part of Edcomm Banker’s Academy’s commitment to providing the most up-to-date financial services information.
Developing a culture of good internal customer service helps banks cut costs, increase productivity, improve interdepartmental communication and cooperation, and boost employee morale. Effective internal customer service also assists in aligning goals, harmonizing processes and procedures, replacing interdepartmental competition with interdepartmental cooperation and delivering better service to the external customer at the bank.
Serving Your Internal Customer 201, from Edcomm Banker’s Academy, teaches participants everything they need to know to deliver effective internal customer service at their financial institutions. The program begins by teaching participants how to practice good internal customer service by demonstrating exceptional responsiveness, quality, and flexibility, while teaching them how to understand the wants and needs of the internal customer. Serving Your Internal Customer 201 then goes on to cover the tools needed to achieve better internal customer satisfaction, how to invest time in internal relationships, how to meet internal customer goals and much more.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001, USA
T: 212.631.9400
F: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com
Del.icio.us
Digg
Furl
Blinklist
Reddit