Bank of China Deplyos Custom Sales and Service Training from Edcomm Bankerís Academy
Bank of China has recently deployed fully customized Sales and Service training from Edcomm Bankerís Academy.
[USPRwire, Wed Feb 24 2010] Bank of China, one of Chinaís top five largest banks, has recently deployed fully customized Sales and Service training from Edcomm Bankerís Academy, including a Train-the-Trainer session. Achieving Sales and Service Excellence will be hosted and maintained by Edcomm Bankerís Academyís Learning Management System (LMS), Learning Linkģ.
Achieving Sales and Service Excellence, from Edcomm Bankerís Academy, is a computer-based, distance learning program, which can be delivered via Internet, Intranet or CD. The program teaches participants how to make sales and how to provide excellent service using easy-to-understand language in an interactive, self-paced format. Participants learn from their own perspective, with a curriculum customized to their position. Achieving Sales and Service Excellence covers sales and service skills needed to succeed, available bank products and services, customer care, selling bank products and services and most importantly, how to create great customer relationships.
Testing, tracking, administration, reports and certification are easily accomplished through Learning Linkģ, Edcomm Bankerís Academyís full-featured LMS, which has an open architecture that builds on industry-standard SCORM and AICC compliance, but adds features and capabilities far beyond any competing products. Learning Linkģ maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system. Learning Linkís servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.
For more information about programs like this, or to find out how The Edcomm Group Bankerís Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
Established in 1912, Bank of China provides a comprehensive range of high-quality financial services to individual and corporate customers as well as financial institutions worldwide through a network in 27 countries and regions.
The Edcomm Group Bankerís Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Bankerís Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Dr. Linda Eagle
Edcomm Bankerís Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA